Passenger Ground Services with Amadeus Altea DCS

Learn what it takes to work at one ofthe airline industry’s most visible airport positions and obtain the skills youneed to provide assistance and related passenger services at the check-in, gateand concourse of your airport.
The course is designed to complementthe training requirements outlined in the IATA Airport Handling Manual (AHM),the IATA Safety Audit for Ground Operations (ISAGO) and the IATA PassengerServices Conference Resolutions Manual (PSCRM).

 

Amadeus

Included with this course: Amadeus Altéa Departure Control – Customer Management (Altéa DC-CM) e-Learning.

KEY TOPICS

  • Introduction to Airport & Airline Ground Operations
  • Computer Reservations and Departure Control Systems Function
  • Check-In Procedures for Passengers and their Baggage (Airport & Off-Site)
  • Conditions of Carriage, Boarding Procedures and Close-out Messaging
  • Dangerous Goods Regulations
  • Managing Passenger Interactions
  • Aviation Security Requirements for Passengers and Baggage
  • Enhanced Passenger Facilitation
  • Future in the Industry

WHO SHOULD ATTEND

This course is recommended for:

  • Airline passenger service staff
  • Ground Handling Agents’ passenger services staff
  • Airport operators’ staff providing passenger services
  • Civil Aviation Authorities’ staff providing passenger services
  • Anyone wishing to start a career as a Passenger Service Agent

ENTRY QUALIFICATION

  • Basic Knowledge of Airline Industry
  • Basic Knowledge of Amadeus GDS

CERTIFICATE(S) AWARDED

  • EG SKY IATA Preparation Course Certificate
  • Internal assessment every month / IATA exams 4 times a  Mar / June / Sept / Dec.
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