Airport Ground Handling Agent – Foundation Diploma

Part 1: Introduction to Airline & Airport Ground Operations

Airline Business Foundation 

Scheduled Airlines

Low Cost Carriers

Charter Flights

Airline Hubs

Airline Alliances

Codeshares

Frequent Flyer Program

Airport Business Foundation

Airports Types

Airport Services

Aircraft and Aircraft Manufacturers

Aircraft Manufacturers

Aircraft Type

Travel Formalities & Procedures

Passport Types

Visa Types

Health Certificates

Travel Insurance

Customs

Currencies

Travel Information

Other Travel Industry Terms & Codes

Amadeus Global Distribution System – GDS

Amadeus Departure Control System – DCS

EG SKY Travel Codes Application

Part2: Amadeus Altéa Departure Control – Customer Management

Customer Management — Amadeus DCS Agent Interface

Introduction and Sign In and Out

Quiz Introduction and Sign In and Out

Applications and Devices

Quiz Applications and Devices

User Interface

Quiz User Interface

Messenger App

Quiz Messenger App

Customer Management — Check In

Passenger Identification

Passenger Identification

Quiz Passenger Identification

Single Passenger Check-In

Quiz Single Passenger Check-In

Multi-Passenger Check-In

Quiz Multi-Passenger Check-In

Advanced Check-In Options

Quiz Advanced Check-In Options

Cancel Check-In

Quiz Cancel Check-In

Group Check-In

Quiz Group Check-In

Customer Management — Seating

Allocate Seats

Quiz Allocate Seats

Modify Seats

Quiz Modify Seats

Neutral Seatmaps

Quiz Neutral Seatmaps

Customer Management — Passenger Data

Customer Product Records

Customer Links and History

Reservations App

Customer Management — Passenger Updates

Service Requests

FQTV Data

Customer Comments

Infant Passengers

E-Tickets and Other Updates

Customer Management — Itinerary Updates

Create Bookings

Quiz Create Bookings