[vc_row][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row css_animation=”none”][vc_column css_animation=”slideInLeft” width=”2/3″][vc_custom_heading text=”Serving The Travel & Tourism Customer
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The course “Serving the Travel Customer”provides essential strategies to ensure that front line contact with the customer is a positive and memorable experience. It helps you to win the loyalty of your customers and keep them for life.
Gain essential strategies to ensure that the customer’s level of satisfaction will influence a purchase or repurchase decision by ensuring that your front-line contact with the customer is remarkable.
In this course you will learn about customer service in the travel industry highlighting its importance in retaining current business while attracting new business. You will also explore fundamental communication skills essential for positive agent-customer interactions, practical ways to stay in touch with travelling customers, and how to win customer loyalty. Learn how to handle difficult or upset customers, how to deal with the reality of stress in the workplace, and coping strategies for travel professionals.
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- Customer Service in the Travel Industry
- Communicating with Customers
- Customer Service and Technology
- Winning Customer Loyalty
- Handling Difficult Customers
- Coping with Work Stress
[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fa fa-graduation-cap” add_icon=”true” title=”WHO SHOULD ATTEND” tab_id=”1531600228933-80050b42-ddfffbec-f0ae” el_class=”ctab”][vc_column_text]This course is recommended for:
- Travel agents
- Airline reservation or ticket agents
- Tour operators
- Call center agents
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- Class 10 / Class 12 / Graduate
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- EG SKY IATA Preparation Course Certificate
- Internal assessment every month / IATA exams 4 times a Mar / June / Sept / Dec.
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