Mobile : (012) 27423518

E-mail : amrsmk@gmail.com

He is one of the most distinguished youth in Alexandria in the field of airlines and ticketing systems. He started working in Egyptair as Airline Reservation and Sales officer. He then moved to Amadeus Egypt in an exciting move to improve his abilities, skills and opportunities for self-search until reached to the position of Amadeus Helpdesk & Training Team

  • Amadeus Egypt as “Helpdesk & Training Team Leader”, since December 2015 til July 2018.
  • Amadeus Egypt as “Account Manger North Egypt”, since September 2011 til November 2015.
  • Amadeus Egypt as “Senior Customer Support & Training Coordinator”, since September 2007 til September 2011.
  • Egyptair as “Sales & Reservation Officer”, from August 1999 til September 2007.
  • Certificate of Completion “Certified Manager”, from American Chamber of Commerce in Egypt, July 17″, 2017.
  • Certificate of Attendance “Amadeus Selling Platform Connect Productivity Suite”, from Amadeus Educational Systems & Services Training Center, Nice, October 2017.
  • Certificate of Attendance “Amadeus Sales Fundamentals”, from Amadeus Educational Systems & Services Training Center, Dubai, March 9th – March 13th, 2014.
  • “SPIN® Selling Course”, from Logic, January 22′ – January 24th, 2012.
  • “i-Communicate Course”, from Logic, 2011.
  • “Time Management Course”, from Logic, June, 2010.
  • Diploma of Achievement “Help Desk Certification (ACOs) Course”, from Amadeus Educational Systems & Services Training Center, Nice, May 27th – June 5th, 2009.
  • “Microsoft Office Excel 2007 – Intermediate Level”, December 2009.
  • “Customer Service Excellence”, December 2008.
  • “IATA Ticketing Course”, January 2008.
  • Diploma of Achievement “The Amadeus Central System Certification Course”, with score 100%, from Amadeus Educational Systems & Services Training Center, Nice, March 12th – 23rd, 2007.
  • Certificate of Achievement “Amadeus Basic Course”, with score 98.5% (A+), from Amadeus Egypt, Cairo, December 17th – 21″, 2006.
  • “Information Technology Diploma”, with merit Good, from Institute of Graduate Studies & Research, Alexandria, June 2003.
  • “Financial Accounting & Personal Computer Diploma”, with merit Good, from Faculty of Commerce, Alexandria University, June 2001.
  • Sc. in Commerce, Accounting department, with merit Good, in Faculty of Commerce, Alexandria University, January 1998.
  • “Basic & Advanced Passenger Tariff & Fees”, September 1993.
  • Was studying to obtain M.Sc. degree in Information Technology, from Institute of Graduate Studies & Research, Alexandria, with title “A Proposed Business-To-Business (B2B) Architecture between Airline Companies & Local Travel Agencies using Web Services”.
  • Have an excellent communication with most of the airlines.
  • The ability to organize events’ logistics (transfer, meet and assist, hotel booking, air tickets, etc.).
  • Good spoken and written communication skills.
  • A responsible attitude and decision making ability.
  • Good ‘People Skills’ for building relationships with colleagues at all levels.
  • Understand the benefits of teamwork in a globally competitive organization.
  • The ability to motivate people.
  • Prepare teams for group presentations of projects.
  • Windows, Microsoft Office, and internet utilities.
  • Using some web-design software & demonstration tools like (Demo Builder, Dreamweaver, NetObjects Fusion, & Flash).
  • Ability to learn and teach any software or application.
  • Playing tennis.

Faculty of Commerce, Alexandria University, 1998.